At k1gem, your personal data is treated with the same seriousness as your account balance. This Privacy Policy sets out in plain terms exactly what information we collect from Pakistani players, how we use it, who we may share it with, how long we keep it, and what rights you have over it at every stage of your relationship with us.
Six core principles that govern every data decision we make at k1gem. These are not marketing promises — they are operational standards enforced across the entire platform.
All data transmitted between your device and k1gem's servers is protected by 256-bit SSL/TLS encryption. Stored personal data and financial records are encrypted at rest using industry-standard AES-256 protocols. Your CNIC details, payment information, and account credentials are never held in plain text.
k1gem operates on a data-minimisation principle. We collect only the personal information strictly required for account management, KYC compliance, fraud prevention, and regulatory reporting. If a piece of data is not necessary for a defined, legitimate purpose, we do not collect it.
k1gem does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Any data shared with third parties — such as payment processors or game providers — is shared solely for the purpose of delivering services to you and under binding data-protection agreements.
You have the right to access, correct, and — subject to regulatory retention obligations — request deletion of your personal data held by k1gem. You also have the right to object to certain forms of processing and to request a portable copy of your data. All such requests are handled within a defined timeframe.
Promotional communications from k1gem — including SMS alerts for JazzCash/EasyPaisa deposit offers and email newsletters — are sent only with your consent and can be withdrawn at any time. Unsubscribing from marketing does not affect your account access or game availability.
k1gem's data practices are governed by the requirements of our international gaming licence, which mandates regular data-security audits, strict access controls for staff, and documented data-breach response procedures. Our regulatory obligations to Pakistani players are taken as seriously as our legal obligations to the licensing authority.
k1gem is an internationally regulated online casino and sports betting platform serving eligible adult players in Pakistan. As part of delivering our services — including account management, casino games, PSL cricket betting, slot products, and payment processing via JazzCash, EasyPaisa, Raast, HBL, UBL, and Meezan Bank — we necessarily collect and process personal data about you.
This Privacy Policy applies to all personal data collected through the k1gem website at k1gem.com, any mobile-optimised version of that site, and all related customer support, KYC, and payment channels. It does not apply to third-party websites or services that may be linked from our platform.
We treat your personal data with the same rigour and care that we apply to the security of your account funds. Our data practices are aligned with international data protection standards and the requirements imposed by our gaming licence authority.
For the purposes of this Privacy Policy, k1gem acts as the data controller in respect of personal data collected from Pakistani players via the k1gem platform. As data controller, k1gem determines the purposes and means by which your personal data is processed.
Where k1gem engages third-party service providers — such as payment processors, KYC verification partners, or game content studios — those parties act as data processors on k1gem's behalf and are bound by contractual data-protection obligations that are no less stringent than those set out in this policy.
All enquiries regarding k1gem's data-controller responsibilities should be directed to the contact details provided in Section 16 of this policy.
k1gem collects the following categories of personal data in the course of providing services to you:
k1gem collects personal data through the following channels:
k1gem uses your personal data for the following defined purposes only:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, Contact |
| Age verification (21+ requirement enforcement) | Identity (date of birth, ID document) |
| KYC and anti-money laundering compliance | Identity, Financial |
| Processing deposits and withdrawals in PKR | Financial, Identity |
| Fraud detection and prevention | Identity, Financial, Technical, Gameplay |
| Responsible gaming monitoring and intervention | Gameplay, Contact |
| Regulatory reporting to our licensing authority | Identity, Financial, Gameplay |
| Customer support and dispute resolution | Identity, Contact, Financial, Gameplay |
| Promotional communications (with consent only) | Contact |
| Platform security and technical improvement | Technical, Gameplay |
We will not use your personal data for any purpose that is incompatible with those listed above without first notifying you and, where required, obtaining your consent.
k1gem processes your personal data on the following legal bases depending on the purpose of processing:
k1gem does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data only in the following defined circumstances:
We share data with carefully selected third-party processors who assist us in operating the k1gem platform. These include:
All service providers are bound by data processing agreements that restrict their use of your data to the specific service they are providing to k1gem.
k1gem may disclose personal data to its licensing authority, financial intelligence units, law enforcement agencies, or courts where required to do so by applicable law, regulatory directive, court order, or where k1gem determines in good faith that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
In the event of a merger, acquisition, or sale of all or part of k1gem's business assets, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations being maintained.
k1gem uses cookies and similar tracking technologies to operate core platform functions, maintain your session security, and understand how users navigate the site. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your k1gem account. k1gem does not use third-party advertising cookies or cross-site tracking technologies.
k1gem retains your personal data for as long as is necessary to fulfil the purposes described in this policy, subject to the following minimum retention periods imposed by our regulatory obligations:
Following the expiry of the applicable retention period, your data will be securely deleted or anonymised in a manner that prevents re-identification.
k1gem implements a comprehensive, multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own k1gem login credentials. If you suspect unauthorised access to your account, contact k1gem support immediately.
As a k1gem player whose personal data we process, you have the following rights. These rights are subject to certain limitations where processing is required by law or for the exercise of legal claims:
To exercise any of these rights, contact us as described in Section 16. We will verify your identity before actioning any data rights request to protect against fraudulent or unauthorised requests.
k1gem sends two categories of communications to Players:
Transactional and regulatory communications — including deposit and withdrawal confirmations, KYC requests, account security alerts, and policy update notifications — are sent on the basis of contract performance or legal obligation. These communications cannot be opted out of while your account remains active, as they are essential to the operation of your account.
Marketing communications — including PSL betting promotions, slot bonus offers, and k1gem loyalty programme updates — are sent only with your explicit consent, obtained at registration or through your account notification settings. You may withdraw this consent at any time by updating your preferences in your account settings or by contacting k1gem support. Withdrawal takes effect within five (5) business days.
k1gem is strictly a platform for adults. The minimum age to register and use the k1gem platform is 21 years. k1gem does not knowingly collect personal data from persons under the age of 21.
Parents and guardians in Pakistan concerned about minors accessing online gambling platforms are encouraged to use internet filtering tools available through their mobile network providers (Jazz, Zong, Telenor, Ufone) and to visit our Responsible Gaming page for additional guidance and resources.
k1gem's platform infrastructure and some of our third-party service providers are located outside of Pakistan. As a result, your personal data may be transferred to, stored, and processed in countries other than Pakistan. Such transfers occur in the following circumstances:
All international transfers of your personal data are subject to appropriate safeguards, including contractual clauses that require the receiving party to protect your data to a standard equivalent to that applied by k1gem under this policy. k1gem does not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing additional protective measures.
k1gem reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. When material changes are made — meaning changes that affect your rights or the way we use your personal data in a significant way — we will notify you by email to your registered address at least fourteen (14) days before the updated policy takes effect.
Minor changes, including clarifications that do not affect the substance of the policy, may be made without advance notice and take effect upon publication. The effective date at the bottom of this page will always reflect the most recent revision.
Your continued use of the k1gem platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept a material change to this policy, you may close your account by contacting k1gem support prior to the effective date of the revision.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about the way k1gem has handled your personal data, please contact us using the following details:
Email: [email protected]
k1gem will acknowledge all data-related enquiries within twenty-four (24) hours and aim to provide a full substantive response within thirty (30) days of receiving a verified request. Complex requests may require additional time, in which case we will notify you of the expected completion date.
If you are not satisfied with k1gem's response to your complaint or data rights request, you have the right to escalate the matter to the relevant supervisory authority under our gaming licence jurisdiction. Details of the applicable supervisory authority are available on request from k1gem support.
Last Updated: January 2026 | Version 2.4 | k1gem Privacy Policy
Now that you know exactly how k1gem handles your data, explore our full range of certified casino games, PSL cricket betting markets, and slot titles — all in PKR, all on a platform that takes your privacy seriously.
21+ For adults only. Please gamble responsibly. Visit our Responsible Gaming page if you need support.